legal

Privacy Policy

Effective Date: July 10, 2026

At Custom Services by frncs, we are committed to protecting your privacy. This Privacy Policy details how we collect, use, store, and process your personal data when you interact with our services, specifically through our integrations with the WhatsApp Business API and related backend platforms.

1. What Data We Collect

When you interact with our custom WhatsApp automated assistants, customer support services, or backend webhooks, we process the following information necessary to facilitate message delivery and service logic:

Profile Information: Your WhatsApp display name, country code, and phone number (which functions as your unique sender identifier, or wa_id).
Message Content: The text messages, media files (images, audio, videos), and document attachments you explicitly send to our WhatsApp Business accounts or bots.
Metadata: Technical details related to your transmissions, including message timestamps, message IDs, and delivery/read statuses.

2. How and Why We Use that Data (Purpose)

We process your data strictly to fulfill the services you request. Specifically, we use your phone number and message contents to:

Provide automated customer support, answer client queries, and route tickets.
Process requested transaction details, booking records, and estimation queries via the WhatsApp Business platform.
Perform custom business logic and integrations (such as syncing reservation details, order processing, and system notifications).

Strict Adherence: We do not sell, rent, lease, or trade your phone number, message history, or profile data to third-party advertisers or brokers. Your messaging data is processed solely to execute requested services.

3. Data Deletion Path

We respect your right to control your personal data. We provide a clear, actionable path to request the erasure of your messages and profile information from our active systems:

Actionable Request: You can request data deletion at any time by sending a message containing your phone number and a deletion request to our dedicated support email at support@customservicesbyfrncs.online or amalditto02@gmail.com.
Data Scrubbing Guarantee: Upon receiving and verifying your request, we will permanently scrub your profile data, transaction records, and message logs from our local databases and backup storage within 30 days.

4. Third-Party Disclosures (Meta Infrastructure)

Our services utilize Meta's corporate communication network to facilitate messaging:

Infrastructure Routing: Because our integration utilizes the WhatsApp Business API, messages and data you send flow through infrastructure owned and operated by Meta Platforms, Inc. before reaching our backend servers.
Subject Policies: This data transmission is subject to both our Privacy Policy and the overarching Meta Privacy Policy. We encourage you to review Meta's policies to understand their data processing activities.

5. Information Security

We implement appropriate technical and organizational measures to secure your data from unauthorized access, loss, or disclosure. All webhooks, API requests, and server communications are transmitted securely using HTTPS and SSL/TLS encryption protocols.

6. Contact Us

For any questions or concerns regarding this Privacy Policy, your data rights, or our Meta WhatsApp integrations, you can contact us at:

Email: amalditto02@gmail.com
Official Address: 5/55, Kollamparambill House, Koedshwaram Road, Palluruthy, Kochi, Ernakulam, Kerala – 682506